1 General Aspects
The General Terms and Conditions are the basis for a fair customer relationship. By submitting an order, the customer agrees to the General Terms and Conditions. We do everything we can to meet our customers’ needs and ensure their full satisfaction. For the sake of keeping the General Terms and Conditions easy to read, we use masculine pronouns but are also of course addressing our female customers.
2 Applicability
These General Terms and Conditions (GTCs) govern the relationship between Veganitas Sagl, Via Mondelle 19, 6516 Cugnasco (hereinafter referred to as «Veganitas») and you as a Veganitas customer (hereinafter «Customer» or «you»). Deviating agreements must be made in writing in order to be valid.
Our entire selection at www.veganitas.com is intended for customers within Switzerland and the Principality of Liechtenstein. Deliveries are not made to other countries.
3 Contract Formation
With the exception of Sections 5.1 and 8.1, the offer to enter into a contract is extended by you as the Customer when you click the button «[Buy] or [Place a binding order]» after completely filling out the order page. The order remains binding for one week. The contract is bindingly entered into if we accept the order within this period in accordance with the following provisions.
After sending the order, you will receive an automated e-mail with which we confirm receipt of the order (order receipt confirmation). The order confirmation is merely intended to inform you that we have received the order.
A valid contract only comes into existence when we declare our acceptance of the contract. We declare our acceptance of the contract by sending the Customer an invoice, confirming acceptance of the order (order acceptance), sending an email confirmation that the merchandise has left our warehouse (shipping confirmation), or at the latest upon delivery of the merchandise.
The contract that comes into existence only applies to the items that are explicitly listed on our invoice or in the order acceptance or shipping confirmation. This also concludes the extent of services.
The Customer has the option of printing the order and the entered data during the ordering process. The option of opening a Customer account is also given. The order details can be viewed in the Customer account after the personal login data have been entered. Veganitas reserves the right to lock Customer accounts at its own discretion without providing a reason.
4 No Sale to Minors
Veganitas does not sell alcoholic beverages to minors under the age of 18. By submitting an order on www.veganitas.com the Customer confirms the accuracy of the information he has entered and thus his eligibility to make a purchase.
5 Gift Certificates
5.1 Purchasing Gift Certificates
You can buy gift certificates on our website as a present for someone else or for your own use. In deviation from Section 3, the offer to conclude a contract via the purchase of gift certificates emanates from us. The contract becomes binding when you have entered all necessary information and completed your order, i.e. after you have clicked on «Buy» and made a successful payment.
To make a purchase, you must pay in advance using the payment methods offered on the website. It is not possible to buy products on account. Where it is offered on the website, it is possible to order a gift certificate in credit card or «print at home» format. When ordering gift certificates in credit card format, we charge a fee of CHF 5.00 for materials and delivery.
Unless expressly stated otherwise in the description of the gift certificate on the website, the following conditions apply: The minimum amount for a gift certificate is CHF 20.00; the maximum gift certificate amount is CHF 9,999.00. Gift certificates can be topped up on demand in our restaurants and vinotecas. A gift certificate entitles the holder to purchase goods or services in our online shop, and/or the restaurants of the Veganitas Group. They are valid for 5 years from the date of issue. Gift certificates cannot be returned or exchanged for cash, even when there is only a small amount left on the certificate. As the owner of the gift certificate, you are obliged to look after the certificate and the pin code. They cannot be replaced, refunded or claimed if they are lost or stolen.
5.2 Redeeming Gift Certificates in the Online Shop
In the online shop, a gift certificate can be used during the payment process by entering the gift certificate number and, where applicable, the pin code. The amount of the gift certificate will be deducted from the purchase price. If the full amount of the gift certificate is not reached upon payment with the gift certificate, the balance of the gift certificate will remain valid. If a certificate holder’s purchase total is greater than the amount of the gift certificate, the difference must be paid during the payment process using a different method of payment.
6 Special Terms for End Customers
6.1 Definition of End Customer
The terms under Section 6 apply to private individuals and enterprises located in Switzerland or the Principality of Liechtenstein as final customers.
6.2 Prices
All prices are per item in Swiss francs and include value-added tax. Price changes and limited-time promotions are possible at any time and do not need to be announced. Net items are labelled «n» or «net».
6.5 Payments
The purchase price can be paid by credit card (VISA, Mastercard, AMEX), debit card, PayPal, PostFinance card, or upon receipt of an invoice, if provided for and available on the website. When payment is made by credit or debit card, the data are transmitted in encrypted form.
If Veganitas accepts payment of the purchase price upon receipt of an invoice, the purchase price is due within 30 days of the invoice date. Discounts for early payment are not accepted. Default interest of 5% will be charged for late payments. Reminder fees will be charged at a flat rate of CHF 20.00.
In the case of purchases to be prepaid before delivery, the requested order will not be sent until the corresponding payment has been received. The ordered items cannot be reserved. If payment is not received by Veganitas within ten days, Veganitas may cancel the order.
Veganitas retains ownership of the merchandise until the invoice has been paid in full.
6.6 Delivery and Shipping Costs
Delivery shall be made subject to the condition of timely and proper self-delivery by our suppliers. In the event of force majeure such as strikes and other industrial action, riots, war, natural disasters as well as suspension of delivery by the manufacturer or sub-supplier, there shall be no default in delivery. Veganitas shall not be liable for delays in delivery caused by suppliers or third parties.
Should every ordered item not be in stock, we are entitled to make partial deliveries. If, after entering into the contract, it is determined that merchandise cannot be delivered either in whole or in part for reasons for which the seller is not responsible, the Customer is entitled to withdraw from the contract.
In addition, Veganitas reserves the right to adjust the ordered quantities after the order receipt confirmation, especially in the case of items of limited availability (see Section 6.8).
Deliveries are made to the invoice recipient or to the invoice recipient’s chosen delivery address in Switzerland or the Principality of Liechtenstein. In principle, the ordered goods will be delivered on our behalf by lorry, or post.
Our service is an obligation to send and is fulfilled with the handover to the carrier. After dispatch, the risk of accidental damage and accidental loss of the goods shall pass to the customer. We are not responsible for any fault on the part of the transport company used.
6.7 General Availability
Our selection (products, etc.) is subject to constant change. We reserve the right to make changes to our products at short notice. We therefore cannot guarantee the complete and constant availability of the selection we offer on www.veganitas.com.
6.9 Guarantee
The quality of the received merchandise must be examined immediately upon receipt; after eight days, the delivery is deemed to be approved.
7 Special Terms for Resellers
7.1 Definition of Resale
Resellers are middlemen between Veganitas and the final buyer, to whom they sell products and services purchased from Veganitas. The following are considered resellers (exhaustive list):
The terms under Section 7 apply to these resellers.
7.2 Prices
All prices are in CHF and do not include value-added tax. Price changes and limited-time promotions are possible at any time and do not need to be announced. Net items are labelled «n» or «net».
7.4 Payments
The purchase price can be paid by credit card (VISA, Mastercard, AMEX), debit card, PostFinance card, PayPal, or upon receipt of an invoice, if provided for and available on the website. When payment is made by credit or debit card, the data are transmitted in encrypted form.
If Veganitas accepts payment of the purchase price on billing, our prices are net, payable within 30 days; discounts will not be accepted. Default interest of 5% will be charged for late payments. Reminder fees will be charged at a flat rate of CHF 20.00.
In the case of purchases to be prepaid before delivery, the requested order will not be sent until the corresponding payment has been received. The ordered items cannot be reserved. If payment is not received by Veganitas within ten days, Veganitas may cancel the order.
Veganitas retains ownership of the merchandise until the invoice has been paid in full.
7.5 Delivery and Shipping Costs
Delivery shall be made subject to the condition of timely and proper self-delivery by our suppliers. Delivery default shall not apply in the event of force majeure, such as strikes and other forms of industrial action, riots, war, and natural catastrophes and when deliveries are suspended by the producer or upstream supplier. Veganitas is not liable for delivery delays caused by upstream suppliers or third parties.
Should every ordered item not be in stock, we are entitled to make partial deliveries. If, after entering into the contract, it is determined that merchandise cannot be delivered either in whole or in part for reasons for which the seller is not responsible, the Customer is entitled to withdraw from the contract.
In addition, Veganitas reserves the right to adjust the ordered quantities after the order receipt confirmation, especially for items with limited availability. See Section 7.6 General Availability and the sections that follow.
We deliver exclusively within Switzerland and the Principality of Liechtenstein. For deliveries with a value of less than CHF 500.00 excluding VAT, we will charge a small quantity surcharge or transport-cost share of CHF 15.00. Outside of our planned routes, the transport costs are borne by the buyer (cost price).
7.6 General Availability
Our selection (products, vintages, etc.) is subject to constant change. We reserve the right to make changes to our selection and/or vintages at short notice. We therefore cannot guarantee the complete and constant availability of the selection we offer on www.Veganitas.ch.
7.8 Guarantee
The quality of the received merchandise must be examined immediately upon receipt; after eight days, the delivery is deemed to be approved.
8 Special Terms for Events
8.1 Registration
Resellers are middlemen between Veganitas and the final buyer, to whom they sell products and services purchased from Veganitas. The following are considered resellers (exhaustive list):
8.2 Event Fee
By registering, the participant is obligated to pay the event fee. Failure to pay the event fee is not deemed a cancellation of the registration.
The payment conditions according to the terms of the invoice for the event fee apply. In any case, however, the event fee must be paid in full before the start of the event.
8.3 Cancellation/Postponement
Options for cancelling an event depend on the amount of the event fee and the time of cancellation.
8.3.1 Events with Fees Less than CHF 100.00
Due to the low event fee, such events cannot be cancelled. However, in the event of cancellation before the start of the event, participants will be refunded a goodwill amount of CHF 50.00 in the form of a Veganitas voucher. If the participants fail to appear on the event day without prior cancellation of the registration, the event costs cannot be refunded.
Participation in an event can be postponed free of charge up to two weeks before the start of the event if there is a possible postponement date for the event and the postponement does not result in the originally booked event having too few participants to be conducted.
8.3.2 Events with Fees Greater than CHF 100
Participants can cancel events free of charge up to two weeks before they start. In this case, the event fee will be refunded. If registration is cancelled less than two weeks before the start of the event, the event fees can no longer be refunded. As a gesture of good will, however, CHF 50.00 will be paid out in the form of a Veganitas gift certificate. If participation is cancelled 48 hours before the start of the event, the entire event fee must be paid.
The event can also be postponed free of charge up to two weeks before the start of the event if there is a possible postponement date for the event and the postponement does not result in the originally booked event having too few participants to be conducted.
8.4 Event Gift Certificates
An event gift certificate can be converted to a normal Veganitas gift certificate, but a processing fee of CHF 15.00 will be charged for this. The gift certificate cannot be redeemed for cash.
8.5 Organisation and Attendance of Events
In order to guarantee the best possible execution of the event, a maximum number of participants can be set for events. Registrations will be acknowledged in the order in which they are received.
If there are not enough participants for an event, Veganitas may cancel the event without replacement. In this case, the event fee will be refunded in full. The participant cannot claim any further costs (such as interest).
10 Data Protection
Veganitas’s collection and processing of customers’ personal data is explained in the Privacy Policy, which constitutes an integral contractual component of these GTCs. The Privacy Policy can be accessed at www.veganitas.com/privacy-policy
The Customer hereby consents to the use of the personal data for the customisation of ads and product offers displayed on the website. Personal data is not passed on to the advertisers.
11 Jurisdiction
Swiss law shall apply exclusively. The exclusive place of jurisdiction is Zurich.
Zurich, 02.07.2024
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